I did contact apple customer service once and they suggested to bring it to an apple repair store. The only available near me happened to be an authorised store and not an actual apple store. I did book a repair and they took it in and made me come back after 1h, only to then tell me there’s nothing they can do?

They did however, clean and reset my airpods, which did not solve my problem.

Now before I tried contacting apple again, and maybe try and book a repair at an actual apple store, I thought I see if anyone had the same issue and maybe has a solution.

I bought mine in January, so I still have the 1 year apple warranty.

Note: I also noticed how sometimes my devices show different % of charge the earbuds have left. They sometimes seem to not update frequently… not sure if that has to do with the problem, but I’ve seen people have that before.

⟐ Answered November 02, 2025 at 7:36 MST

⟐ Answered July 24, 2023 at 8:55 MST

⟐ Commented April 14, 2025 at 15:18 MST

edit: the white pairing button doesn’t turn on when i press the button

⟐ Answered July 20, 2025 at 5:43 MST

⟐ Answer accepted December 26, 2022 at 22:39 MST

⟐ Commented January 16, 2026 at 6:46 MST

⟐ Commented November 24, 2023 at 8:39 MST

But when holding the sync button on the case, the light on the case won't turn white. the case and airpods are fully charged and have tryed everithing and every process/method and still no white light

⟐ Answer accepted December 26, 2022 at 22:38 MST

⟐ Answered December 09, 2022 at 8:06 MST

Please Help.

⟐ Commented December 07, 2022 at 21:51 MST

⟐ Answer edited June 16, 2024 at 20:50 MST

⟐ Commented March 24, 2024 at 0:51 MST

⟐ Commented August 15, 2023 at 7:30 MST

⟐ Answered December 25, 2022 at 12:39 MST

Both of my airbuds are working well, same sound quality when I first bought it. But over time one airbud suddenly didn’t work. I researched and the results I get are the same about firmware update.

Then, I noticed that only ONE airbud is connected to my device, I tried several attempts to connect the other airbud but it didn’t work. Instead, what happened it became 2 separate bluetooth device of the same Airpods pro, literally like:

“Airpods Pro”

and

“Airpods Pro #2”

There I noticed that it has different versions, one has 6A321 (latest ver.) and the other is 6A300 (older ver.)

I know that firmware update works automatically when you plug in your Airpods pro and the device connected to should have sufficient battery, but I did that so many times but I still have the same problem.

Basically, one airbud is updated and the other one is outdated. I can’t use them both at the same time, some features like noise cancellation doesn’t work anymore because it requires two airbuds.

If anyone knows any solution, please let me know. Thank you!

⟐ Answer edited June 15, 2024 at 9:26 MST

Any idea what could be happening? I got these as a hand-me-down and this won't seem to go away, even after cleaning them with a cleaner and using IPA for the charging port.

⟐ Commented May 13, 2024 at 17:25 MST

⟐ Answered October 04, 2023 at 1:27 MST

⟐ Answered July 29, 2023 at 19:24 MST

i wrote a guide on how to pair airpods pro to charging case and someone commented and said it didnt work for them. i have 2 methods on the page already, does anyone have any other ones?

How to Pair Replacement AirPods Pro to Airpods Pro Case

⟐ Answer accepted December 28, 2022 at 12:27 MST

⟐ Answer accepted December 26, 2022 at 13:59 MST