I put this error code into google and it said that there were files missing or deleted. I clicked on a blog and followed some instructions to try get this issue resolved. the first step was to run some (dsim) checker and I did. everything was normal. then I ran /sfc checker and again everything was normal. then it told me to change my boot settings and try update. that did nothing so I put it back to normal. and finally I was told to go to a CBS.log after finding it I opened it and scanned the text for errors. I finally found some which was some file being missing.

Now what do I do, I'm so confused, please, if this is solvable, please help

UPDATE:

Following the instructions of the answer below updates seem to be fixed.

UPDATE:

Yay a new update error code 0x80073701, no clue what it means.

UPDATE:

lol ok im done...

⟐ Commented November 17, 2024 at 16:01 MST

⟐ Answered March 29, 2026 at 22:27 MST

battery is full. I used that only few month..

⟐ Commented April 28, 2024 at 8:21 MST

The side led is blue

When i plug it in, it shows orange led blinking

⟐ Commented May 02, 2024 at 10:56 MST

⟐ Answered January 19, 2022 at 16:23 MST

⟐ Answered August 04, 2024 at 0:28 MST

⟐ Commented September 12, 2022 at 18:58 MST

⟐ Answer accepted June 28, 2023 at 4:44 MST

⟐ Commented August 17, 2024 at 11:27 MST

⟐ Answer accepted November 24, 2023 at 21:24 MST

⟐ Answer edited October 04, 2023 at 13:22 MST

⟐ Commented November 28, 2022 at 19:17 MST

⟐ Commented August 29, 2025 at 12:36 MST

Onto my laptop. I was using it normally and all of sudden everything just went black. I didn’t shake it or anything, although it’s worth mentioned that it has blue screened a ton in the past thanks to dropping it a few times.

After it goes black I quickly check whether the charging light is on, it isn’t. It seems like it’s fully bricked. I tried turning it on a ton no response and no lights for that matter. I thought it was a socket issue, changed it and still no avail. I removed the charger and tried starting it, there was no use. I tried almost everything that was there in the online help guides nothing worked. It definitely should be a hardware issue.

I even tried waiting for several hours with the laptop unplugged from the charger, still no light or anything for that matter. Looks like it’s been fully bricked. I can’t identify the issue either. Does any parts have to be replaced?

⟐ Commented May 24, 2025 at 15:44 MST

⟐ Answer accepted October 16, 2020 at 20:00 MST

⟐ Answered December 11, 2025 at 5:19 MST

⟐ Answer accepted December 07, 2025 at 3:22 MST

⟐ Commented October 22, 2025 at 13:37 MST

⟐ Answered April 30, 2025 at 16:51 MST

Things I have already tried:

Power button: I have tried holding the power button for extended periods of time, but due to the computers lack of power, this hasn't been changing anything.

Charger: The charger does not seem to affect the computer. The charger is in mild condition, due to the fact that over time the cats of my house have bitten it. I don't think this is the problem because the charger stopping was abrupt, and no cats had bitten the charger for a long time.

Power bank: I have tried using a power bank to make sure it wasn't the fault of the charger. The power bank had no affect on the computer, and didn't cause the LEDs to glow.

External keyboard: I saw a post on here where someone thought maybe the problem on their computer was due to the power button on the keyboard no longer working. I plugged an external keyboard into the computer and tried the same steps as with the normal keyboard, but to no avail.

Additional information:

• I do not have the equipment or knowledge to test things inside of the computer
• I have tested multiple outlets, and that doesn't seem to be the problem
• I have used the power bank on other technology after it didn't work with my computer, and it itself works fine.
• The case is missing a screw. I don't know whether this is important or not, but if needed, the instructions for finding the screws position are the following.
• Flip the computer so the bottom is up.
• Orient computer so charging port is facing you.
• It is the bottom left screw next to one of the warning hot surface triangle stickers if the computer is sat right from the last two steps.

I hope this is enough information to diagnose the problem, and if not, I will try to respond to as many suggestions as I can. Thank you in advance for any help!

⟐ Answered February 19, 2024 at 16:59 MST