I've following problem. After an windows 10 update my keyboard backlight stopped working, i've tried to reinstall ATK package and nothing special happened. It would not light even when i start the laptop, i pressed FN+F4/3 many times, i saw it tells me "Brightness up"; "Brightness down" and nothing happens. All FN + button working.

⟐ Answer deleted March 02, 2019 at 23:22 MST

The computer works fine except for the touchpad being completely dead. I haven't been able to find a picture of what it should look like when attached.

Any help is appreciated! I'd rather fix this myself than take it in someplace.

Images of reattached ribbon wire - my partner slid it in metal pieces up but the touchpad does not work. There's no clip on this attachment.

This is the side that remained attached to the motherboard.

UPDATE:

Looks like we slid it in upside down, and I think the pins are now bent. Thinking I need to replace the touchpad now. There seems to be no way to slide it in and taping the ribbon wire down doesn't work.

⟐ Commented May 21, 2021 at 7:55 MST

Thank You!

⟐ Answered January 15, 2020 at 2:35 MST

They are all NOT as advertised.

How do I return it for refund?

⟐ Answer edited January 24, 2026 at 12:31 MST

⟐ Answered June 27, 2024 at 15:46 MST

⟐ Answered January 15, 2023 at 15:01 MST

Asus Gaming Laptop GL551J is the model…

But anyways, Iv been having battery issues for a few months now. And they were resolved, but now my battery LED is orange and not green when charging. It says it is charging but if it is, why is it orange and not green if it is charging?

And please do not tell me that i need to replace the battery or the adapter with a new one. I cannot afford them. So if anyone has a simple solution that doesnt involve that. Please let me know..

THANK YOU

⟐ Answer deleted May 06, 2021 at 3:20 MST

⟐ Commented November 24, 2020 at 1:51 MST

⟐ Answered July 29, 2020 at 1:02 MST

⟐ Answer accepted March 11, 2020 at 4:26 MST

⟐ Answered January 24, 2020 at 2:08 MST

⟐ Answered March 30, 2018 at 0:00 MST

I have this problem for over a month... my laptop randomly starts Windows Media Player after like 1 minute I open it and my fan starts to make this loud noise like an airplane... Thats not the only problem, I also got low fps in games, at least League of Legends, it drops to 20 fps.. I didn't do anything.. from one day it just started acting like this for no reason... I opened it, it's nothing related to hardware.. I seriously don't have any idea. Can you help me?

⟐ Commented January 26, 2018 at 7:13 MST

⟐ Commented December 04, 2020 at 17:51 MST

Im Daniel and I am from Perú. I have an issue with my laptop Asus Rog G751JT i7-4720HQ @2.6Ghz, nvidia GTX 970M 3GB. My motherboard is not working (very similar to your case) and I need a replacement, I really want to use this laptop again and I am willing to bring the motherboard from Aliexpress and I will use one of this models from this seller:

Link:

https://url2.cl/wxn8Y

https://url2.cl/5nH19

https://url2.cl/qmpey

https://url2.cl/ziys3

I would love to “upgrade” my laptop while Iam repairing it of course, but I really need to be sure about the model I will choose because it comes from China to Perú. Could you guys possibly tell me if the motherboards in those links coulb “fit” in my laptop? I would be really appreciated.

Thanks,

I’m really new to keyboard maintenance for a laptop and am wondering what is the best way to pop out the keys so that I can clear the grit that happen to go under them. I tried looking for it in the guide but I couldn’t find any answers.

Regards,

Jin

The laptop now only comes on with the charging LED and the power LED but nothing else. Theres a chip between the two hard drives that gets very hot but that’s about it. No fans, no disc drive movements, no beeps, no video (internal and external).

Ive tried reseating the ram, replacing the cmos battery, and holding the power button for 30 to 90 seconds and it still won’t come back on.

This morning the charging indicator was blinking too, but has stopped after I unplugged it and plugged it back in.

Can someone please help me narrow down the issue? (I hope its a part that we can just replace on the motherboard or maybe just a bad internal battery.)

I am new to this forum and hope you may help me with my problem. I am currently owning an Asus ROG g752vw since nearly 3 years and, recently, my laptop is not backlit anymore. It used to work perfectly and one day just stopped to do so.

Just for your information, I have opened my laptop multiple times to clean it, check on a fan issue and fix a display issue (the display kept jumping when I was typing, showing flashes of light lines appearing and disappearing), although it never caused any problem to the keyboard.

I have done multiple research on how to fix the problem, and I am well aware of the ATK package. Yet after trying to install the 0.39, 0.40, 0.5 and finally 0.6 version, it nevers solved the problem. Thus, it made me wonder if I hadn't a broken stub (as explained by another user on this forum). By the way, one day it suddenly worked again for a few minutes while I was playing a game, and then stopped once more.

Do you have any ideas of what I could do, besides sending it back to Asus support (not under warranty anymore) ? Do you know how I could check if the stub is the problem or if it is a software problem ?

I don't really know what to add to this post to help you have a better understanding of the situation as I don't know what would be useful, but I will try anything you propose.

Thanks all. :)